Psychosocial Recovery Coaching in Wollongong

Psychosocial Recovery Coaching at Taylor Made Outcomes is built around real relationships, practical support, and helping people move forward in a way that feels right for them.

This service is led by Rachel Calver, who works closely with participants to build confidence, strengthen daily supports, and create a clearer path toward recovery and independence. Rachel brings a calm, personal approach and understands that good support starts with listening.

We provide Psychosocial Recovery Coaching for people in Wollongong and the Illawarra, with support that is flexible, respectful, and focused on the individual.

What is Psychosocial Recovery Coaching?

Psychosocial Recovery Coaching is an NDIS support designed for people living with psychosocial disability. It helps participants build capacity, manage challenges, and work toward goals that improve everyday life.

A recovery coach works alongside the participant, their family, carers, and other supports where needed. The focus is on helping the person feel more in control, more connected, and more confident in making decisions about their future.

For more information about Psychosocial Recovery Coaching, visit the NDIS website (Mental health and the NDIS)

How recovery coaching can help

Psychosocial Recovery Coaching can support you to:

build confidence and independence
strengthen routines and daily living skills
connect with services and community supports
improve coordination between different supports
work toward personal goals at your own pace
better understand what supports work for you
reduce overwhelm by creating clearer steps forward

The right support can make day-to-day life feel more manageable. It can also help create stability during times of change, stress, or uncertainty.

Led by Rachel Calver

This area of Taylor Made Outcomes is led by Rachel Calver, who is committed to providing support that is personal, practical, and grounded in genuine connection.

Rachel understands that recovery is not the same for everyone. Some people need help reconnecting with services. Others need support building confidence, managing daily life, or taking small steps toward bigger goals. Rachel’s approach is centred on meeting people where they are and working with them in a way that feels realistic and supportive.

At Taylor Made Outcomes, you are not passed around or treated like a number. Rachel leads this service with the same values the business is known for: real people, honest support, and a focus on outcomes that matter to the participant.

A personal approach to support

We know that trust matters. Psychosocial Recovery Coaching is not about ticking boxes. It is about building a working relationship with someone who understands the importance of consistency, patience, and practical support.

Our approach is:

person-led
recovery-focused
flexible and responsive
respectful of individual experiences
centred on real progress, not pressure

We take the time to understand what is important to you, what challenges you are facing, and what support will genuinely help.

Who we support

Psychosocial Recovery Coaching may be suitable for NDIS participants living with psychosocial disability who want support to better manage everyday life and work toward greater independence.

This may include support with:

navigating services
building stronger support networks
improving confidence in decision-making
setting and working toward goals
creating more structure and stability in daily life

Support is shaped around the participant’s needs, goals, and pace.

Local support in Wollongong and the Illawarra

Taylor Made Outcomes is local to Wollongong and the Illawarra, and this service is delivered with a strong understanding of the local community and support network.

Being local means we understand the importance of accessible, responsive support and real connections with people and services in the area.

Frequently Asked Questions

Find answers to commonly asked questions about Psychosocial Recovery Coaching

What does a Psychosocial Recovery Coach do?

A Psychosocial Recovery Coach helps people living with psychosocial disability work towards their recovery goals. This may include building confidence, improving daily routines, connecting with services, understanding NDIS supports, and working through challenges that affect everyday life.

At Taylor Made Outcomes, our Recovery Coaching is practical, personal, and focused on what matters to you.

Who can access Recovery Coaching?

Recovery Coaching is usually for NDIS participants with psychosocial disability who have this support included in their NDIS plan.

If you are not sure whether Recovery Coaching is included in your plan, our team can help you understand what your plan says and what steps may be available.

Is Recovery Coaching the same as Support Coordination?

No. Recovery Coaching and Support Coordination can overlap, but they are not the same.

Support Coordination helps participants understand and use their NDIS plan, connect with services, and build capacity. Recovery Coaching has a stronger focus on psychosocial disability, recovery goals, daily life, wellbeing, and connecting with mental health and community supports.

Some participants may have one of these supports, while others may have both depending on their plan and situation.

Can Recovery Coaching help with daily routines?

Yes. Recovery Coaching can help with practical parts of daily life, including routines, appointments, communication, planning, and building confidence.

The aim is not to take over. It is to work alongside you, help you build skills, and support progress towards the life you want to live.

Do you provide Recovery Coaching in Wollongong and the Illawarra?

Yes. Taylor Made Outcomes provides Psychosocial Recovery Coaching across Wollongong and the Illawarra.

We are a local team, which means you can speak with real people who understand the area, the services available, and the importance of support that feels personal and easy to deal with.

How do I make a referral?

You can make a referral by getting in touch with our team or completing our referral enquiry form.

Once we receive your enquiry, we will review the information, contact you to talk through the next steps, and let you know how we may be able to help. We aim to keep the process clear, simple, and respectful from the start.

Related services

If you need support alongside Recovery Coaching, we also offer these NDIS services through our Wollongong and Illawarra team.

Support Coordination

Help to understand your plan, connect with services, and make the most of the supports available to you.

Learn about
Support Coordination

Specialist Support Coordination

Higher-level support for more complex situations, barriers, or challenges that need a more coordinated response.

Learn about
Specialist Support Coordination

Plan Management

Help with invoices, budget tracking, and provider payments, with less paperwork and more flexibility.

Learn about
Plan Management

Need support navigating the NDIS?

Whether you are looking for plan management, support coordination, specialist support coordination or psychosocial recovery coaching, our team is here to help.

Get in touch