NDIS Plan Management Wollongong and the Illawarra

We’re based in Wollongong and provide simple, personal Plan Management across Australia

Taylor Made Outcomes (TMO) is a small local team based in the Illawarra. Since 2019, we’ve worked alongside participants, families and providers in Wollongong, Shellharbour, Kiama and across the Illawarra. We understand the local services, the waitlists, and the day-to-day realities of getting support in this region. You’ll have a real person you can call or email — no call centres, no ticket numbers. We’re here to make Plan Management simple and personal.

Why choose Taylor Made Outcomes for Plan Management?

Choosing the right Plan Management provider should make life easier, not harder. At Taylor Made Outcomes, we keep things clear, responsive, and personal.

Fast payments

We process invoices promptly so providers can be paid on time.

Budget Tracking

We help you keep track of your funding and understand where your budget is up to

Provider choice

Plan Management can give you more flexibility, including access to registered and non-registered providers where allowed.

NDIS Compliance

We make sure invoices are checked and processed correctly, so things stay on track.

Local, real support

You’ll deal with a real team who knows your name and is easy to contact when you need help.

What Plan Management means

Plan Management is a type of support that helps with the financial side of your NDIS plan. We process invoices, track your budget, and help you understand how your funding is being used.

You still choose the providers you want to work with. Plan Management helps take care of the admin, while giving you more flexibility than NDIA-managed funding alone.

For many participants, it is a simple way to reduce stress and stay on top of their supports.

How we work with you

We keep Plan Management straightforward.

When you send through an invoice, we check it against your funding and process it for payment. We can also help you understand service bookings, budgets, and general NDIS admin questions related to your plan.

Because we know the Illawarra and work with providers across the region, we understand how important quick communication can be. If something is urgent, we do our best to respond quickly and keep things moving.

We also support participants Australia-wide, so even if you are outside Wollongong, you still get the same personal service from our team.

What’s included in Plan Management

Our Plan Management service includes:

processing provider invoices
tracking your available funding
regular budget updates
help understanding how your funding is being used
support with NDIS invoice and payment questions
flexibility to use registered and non-registered providers where allowed
clear communication when something needs to be followed up

“Would we fund it?” guidance: Supports funded by the NDIS

Invoices: what to expect

We know timely payments matter.

In most cases, invoices are processed within 2–3 business days once all required information has been received. If there is a delay or something does not look right, we will let you know and work to resolve it as quickly as possible.

We aim to process invoices promptly so providers can be paid on time. In most cases, invoices are processed within 2–3 business days once all required information has been received.

Budgets, PACE and period funding

NDIS funding can sometimes feel confusing, especially when plans include PACE or period funding.

We help you understand how your funding is set up, what has been released, and what that means in practice. We explain things in plain English and help you keep track of what is available, so you can make informed decisions about your supports.

You do not need to figure it all out on your own.

Privacy and consent

We only share your information with providers for payments or when you’ve asked us to coordinate something on your behalf. If a provider calls with questions about your plan, we’ll check your consent first.

Simplifying Everyday Life

Frequently Asked Questions

Find answers to commonly asked questions about Plan Management in NSW.

What is NDIS Plan Management?

Plan Management is an NDIS funding option that helps with the financial administration of your plan. A Plan Manager pays invoices, tracks your budget, and helps you understand your funding.
👉 Contact our team about Plan Management

Does Plan Management cost me anything?

No. If Plan Management is included in your NDIS plan, it is funded separately and does not come out of your existing support budgets.
👉 NDIS: Plan-managed funding

Can I use providers who are not NDIS registered?

In many cases, yes. One of the benefits of Plan Management is the added flexibility to use both registered and non-registered providers where the NDIS rules allow it.

How long does it take to pay invoices?

In most cases, invoices are processed within 2–3 business days once all required information has been received.

Can you help me understand my budget?

Yes. We can help you understand your funding, keep track of spending, and answer questions about how your plan is being used.

Do you only work with people in Wollongong?

No. We are based in Wollongong and know the Illawarra well, but we provide Plan Management across Australia.

What is the NDIS Supports List?

The In and Out List shows what the NDIS will and won’t fund. Everyday expenses like rent or groceries are out, while disability-related supports are in.
👉 NDIS: Would we fund it?

What is PACE and Period Funding?

PACE is the NDIA’s new computer system, which changes how budgets are displayed. Some participants also have period-based funding, where money is released in set instalments (e.g. quarterly) instead of all at once.

Plan Management Wollongong Budget Report

Supports We Provide

Our team makes the NDIS easier to navigate, giving you the guidance and support you need to reach your goals.

Plan Management

We take care of the financial side of your NDIS plan—processing invoices, tracking budgets, and providing clear reports—so you can focus on your supports.

Support Coordination

We work with you to understand your plan, explore your options, and connect you with the right services and providers to meet your needs.

Specialist Support Coordination

For participants with more complex needs, we provide expert support in coordinating multiple services, resolving challenges, and ensuring you get the right assistance.

Psychosocial Recovery Coaching

We support participants with psychosocial disability to build skills, manage day-to-day challenges, and work towards their recovery goals.

Plan Management across Australia

While we’re based in Wollongong and the Illawarra, we provide Plan Management for participants across Australia.

That means you can work with a local team that offers personal service, whether you are in New South Wales or interstate. We are continuing to build helpful Plan Management information for different states and regions so participants can find clear, relevant support no matter where they live.

Quick links to our state pages

Need support navigating the NDIS?

Whether you are looking for plan management, support coordination, specialist support coordination or psychosocial recovery coaching, our team is here to help.

Get in Touch